Workplace Loyalty: A New Paradigm

      

Once there was a time when companies provided their employees with the security of lifetime employment. There was also a time when employees remained on the job despite opportunities to go elsewhere.

That relational dynamic has certainly changed as many employers moved towards outsourcing, automation, and—for all too many—a focus on increasing shareholder value over employee engagement and customer satisfaction. Many employers are no longer loyal to their workforce so it should come as little surprise that employees are not loyal to their companies.

Maybe it’s time for a new paradigm with regard to workplace loyalty. This is one where both employee and employer do their part to encourage greater loyalty. Employees should first and foremost be loyal to themselves, and employers should recognize that company loyalty can and should remain long after an employee leaves.

“Loyalty to self and company need not be either bound by employment or mutually exclusive,” writes Lee Caraher, author of The Boomerang Principle: Inspire Lifetime Loyalty from Your Employees. “Loyalty is a two-way street, and unless a company can prove to employees that it deserves their loyalty, it isn’t coming. Frankly, the business world has taught us all that we need to be loyal to ourselves first if we don’t want to be caught on the wrong side of a downsizing.”

This reminds me of the flight attendant’s advice before take-off: “Be sure to place your own oxygen mask on before assisting others.” To be your best self for others, you must first be your best self for yourself. And to truly love another person, you must first love yourself.

An example of this loyalty to self in the workplace can be simply recognizing when you are no longer fully engaged in your work and doing something about it. Options may include: 1) Determine and act upon what is within your power to change in order to become more engaged; 2) Have a discussion with your supervisor to determine what he or she can do to enable your higher engagement; 3) Seek other opportunities inside or outside the company where you can bring your best self to be fully engaged.

This self-loyalty has to do with being accountable for your part in the lower engagement you may be experiencing, and doing what is necessary in order to raise it. You are much more likely to be loyal to your company if you feel engaged in your work, and you can impact this.

At the same time, employers need to recognize that employee loyalty must be earned rather than assumed. Employers need to encourage workers by doing what they can to enable their full engagement.

And Caraher says employers need to let go of the old workplace loyalty notion and replace it with a mindset that employees can be loyal throughout their lives, whether they continue to be employed at the company or not.

The idea is that even ex-employees can be important ambassadors for your company and become partners, clients, customers, and referrals for all of those as well as potential new employees. Perhaps most importantly, if your former employees feel they were treated well while employed at your company and especially during their exit from it, they may very well end up coming back to work there again.

As the notion of workplace loyalty continues to evolve, it’s important that both employees and employers do their part to make it work. Loyalty should not be assumed or taken for granted, and it requires effort on both parties to continue.

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